Help Center
Car Transport FAQ's
Before You Ship A Car
Does National Car transport ship inoperable or unusual vehicles, motorcycles and extra parts?
Yes, we do. National Car Transport ships inoperable vehicles, motorcycles, and specializes in shipping unusual vehicles, including exotic, specialty, and classic automobiles. To transport inoperable vehicles, they must roll, steer, and brake, which can be shipped for an additional fee. If the vehicle is not in running condition, please ensure you mention this when booking the order, as it needs to be dispatched correctly to avoid issues at pickup and/or delivery.
Can I specify a delivery date for my car transport?
The short answer is Yes! When we quote you our best competitive rates, we require a flexible pick-up window for pickups and deliveries. For an additional fee, National Car Transport offers quicker pick-up services. We will always try to accommodate your dates and schedules with our quotes as best as possible.
Do you do an inspection of my car?
Yes, we do offer a FREE inspection at pick-up, noting the exact condition of the vehicle. If there are any dents, scratches, or any damage before we pick up, it will be noted on the “Bill of Lading.” This same free inspection will be done upon delivery to ensure that the vehicle is delivered in the same condition that it was picked up. If there is any damage done during transport, it must be noted on the bill of lading before you sign.
Will transporting my car cost me a lot of money?
We ask our customers to calculate the cost of gas, food, sleeping arrangements, planning time, and actual transportation time, and compare this cost with our rate. With National Car Transport, our Flat all inclusive rate is financially less to transport your vehicle and a whole lot easier. Just making one phone call sets up your complete plan with our car transport services. We send you an email with the complete order for you to verify, and Voila! Much easier and more feasible than driving it yourself. Let us help you 1-800-320-1050
What type of payment does National Car Transport accept?
National Car Transport accepts MasterCard, Visa, American Express, Discover, PayPal, Zelle, or Check, which must be submitted at the time you place your order as a deposit. The balance due upon delivery can be paid by cashier’s check, money order, or cash.
How do I get an auto transport quote?
Awaiting Pickup
Can I pack personal items in the vehicle?
We discourage this as additional items may shift during transit, damaging the vehicle’s interior. National Car Transport is not liable for any damage caused by additional items during transit. Additional contents may also block the driver’s view when loading your vehicle or add additional weight to the vehicle.
How much fuel should I have in the gas tank for a pick up?
A quarter tank is recommended.
Can I specify a pick-up date?
The short answer is yes! When we quote you with our best competitive rates, we require a flexible pick-up window for pick-ups and deliveries. For an additional fee, National Car Transport offers quicker pick-ups. We will always try to accommodate your dates and schedules with our quotes as best as possible.
Next-day pickups?
Awaiting Delivery
How can I track my shipment or get a shipment update?
How long will delivery of my Vehicle take?
It is important to remember that drivers are limited by law to a specific number of miles and hours per day. Other variables that may affect transit times include deliveries along the way, such as severe weather and road conditions.
Coast-to-coast auto transport services take 7-10 days, and most other auto transports take around 5 days or sooner. Get started!
Insurance & Personal Items
Does National Car transport ship inoperable or unusual vehicles, motorcycles and extra parts?
Yes, we do. National Car Transport ships inoperable vehicles, motorcycles, and specializes in shipping unusual vehicles, including exotic, specialty, and classic automobiles. To Transport Inoperable vehicles, they must roll, steer, and brake, and can be shipped for an additional fee. If the vehicle is not in running condition, please make sure to mention it when booking the order, as it needs to be dispatched correctly to avoid issues at pick up and or delivery.
Can I pack personal items in the vehicle?
This practice is discouraged, as additional items may shift during transit, damaging the vehicle’s interior. National Car Transport is not liable for any damage caused by additional items during transit. Additional contents may also block the driver’s view when loading your vehicle or add additional weight to the vehicle.
What is the process if there is damage to my vehicle upon delivery?
Please call the offices of National Car Transport immediately, same day. In most cases, we have only 7 days to file a claim. If not reported to us within 7 days, then we cannot offer assistance or be held responsible for any damage that might have occurred.
Additionally, you must clearly indicate any resulting damage that occurred during transport on the “Bill of Lading” before signing. It is very important that is noted on the bill of lading showing the proof of damage, as this document is forwarded to the insurance company.
Costs, Payments and Cancellations
What type of payment does National Car Transport accept?
National Car Transport accepts MasterCard, Visa, American Express, Discover, PayPal, Zelle, or Check, which must be submitted at the time you place your order as a deposit. The balance due upon delivery is by either cashier’s check, money order, or cash.
Should I be charged a deposit when booking my car transport?
We do not charge you a penny until your vehicle is assigned a spot on the truck that is being transported. Trust in the auto transport company you are working with is a huge component. We want all of our potential transport customers to know that there is absolutely no risk of placing a car shipping reservation with National Car Transport at any time. So there is nothing to lose, but everything to gain.
Placing your vehicle shipping order helps ensure you will get the best available dates at the best rates before the spots are filled up with carriers. We welcome you to call one of our friendly car transport agents today to receive your personalized vehicle shipping quote and answer any questions you may have.
Types of Shipping Services
What is door-to-door auto transport?
Door-to-door auto transport is very convenient. You don’t have to go to a terminal to ship your car or accept delivery. National Car Transport picks up your vehicle right at your door. It could be your home, office, landmark, or any other address you desire. (Some pick-up and delivery areas are subject to accessibility and local laws.) Get started and get a FREE Vehicle Transportation Quote now!
Useful Information
How do I make a reservation to have my car picked up and delivered?
How do I get an auto transport quote?
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